Guideline to deal with France customers



 1.    Language
·        Do: Learning how to speak French, even small phrases.
·        Don’t: Make fun of the language because French are extremely proud of it.
 2.   Formal
·        Do: Begin by shaking hands, and note that the French typically shake quicker and less firmly than Americans.
·        Do: When speaking at the start of a meeting, stick to the vous form (the professional you) until invited to use the tu form of speech (the informal you).
·        Do: Use first names only after being invited to do so. Use Monsieur or Madame followed the surname.
·        Don’t: Women are advised to tone down makeup colors, and men should avoid showy watches or neck chains.
·        Don’t: Avoid signs of impatience or giving away too many personal details.
 3.      Business card
·        Do: When exchanging business cards, present yours first and then take that of your French colleagues.
·        Don’t: Don't put it immediately in your pocket -- treating a business card with respect shows your respect for the person represented on it, and is greatly appreciated.
 4.      Lunch:
·        Do: Lunches are the norm when doing business in France. Pass dishes to the left, keep wrists above the table and try to eat everything on the plate.
·        Don’t: Do not begin eating until the host says, 'bon appetit'.
 5.      Gesture
·        Do: Maintaining direct eye contact while speaking.
·        Don’t: Avoid gum chewing, snapping your fingers, or slapping your palm with your fist. never make an okay sign with your fingers.